Luxe Policies

REFUNDS/RETURNS AND EXCHANGES POLICY

At M Luxe Extensions, we are committed to providing our customers with the highest quality hair, and we stand by our products. Due to the delicate nature of our items (including wigs, bundles, llace closures and lace frontals), we cannot accept returns, exchanges, or replacements. All sales are FINAL. We are also not responsible for any wigs that are improperly fitted; therefore, we encourage you to measure your head accurately before purchasing. Refunds are only available in the event of an error on our part. Please note that all wig units are non-refundable.
By making a purchase, you agree to the following terms and conditions: You have read the product description and understand the item you are receiving. You acknowledge and accept our refund policy. Additionally, you understand that once an order is submitted, no changes or cancellations can be made, including modifications to items or shipping addresses. Instant download items are not eligible for returns, exchanges, or cancellations. For any inquiries related to your order, please contact us at contact@mluxeextensions.com.

SHIPPING POLICY

All orders within the US are shipped via USPS and typically take 2-4 business days to be delivered after the processing time. Once an order has been submitted, we are unable to make any alterations. Please ensure that your address is entered accurately and includes all necessary details to facilitate successful delivery. To ensure prompt delivery, it is important to provide correct street numbers, apartment or building numbers, and any relevant route information. M Luxe Extensions is not responsible for shipments that are lost, misplaced, or delivered incorrectly. By making a purchase, you agree to the following terms and conditions: You have read the product description and understand the item you are receiving. You acknowledge and accept our refund policy. Additionally, you understand that once an order is submitted, no changes or cancellations can be made, including modifications to items or shipping addresses.